PRODUCT GUARANTEE

  • Fixtures manufactured by ILANEL are guaranteed against mechanical and electrical defects for a period of two (2) years from date of shipment or billing invoice, whichever is later.
  • All finishes, with the exception of unfinished or non- sealed natural ageing finishes, are guaranteed for a period of two (2) years from the date of shipment or billing invoice, whichever is later, providing the finish has been properly maintained.
  • ILANEL’s guarantee is limited to the cost of repair or replacement of the defective product, excluding, but not limited to electrician’s fees, mileage, equipment rental, labor, packaging and freight.
  • All claims must be authorised by ILANEL and defective products will be repaired or replaced at ILANEL’s discretion, only after a claim and subsequent factory authorisation have been acknowledged in writing.